Refund policy
Store Name: ToylandWorldwide
1. Returns
We accept returns within 30 days of the delivery date.
2. Return Conditions
To qualify for a return, items must be:
- Unused and unworn
- In original condition
- In original packaging
- Returned with all tags, accessories, and included parts
We reserve the right to refuse returns that show signs of use, damage, or alteration.
3. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items
- Personalized or custom-made products
- Items with broken hygiene or safety seals
4. Return Process
To request a return:
- Contact us at toylandworldwide@gmail.com
- Include your order number and reason for return
- Wait for return approval and instructions
- Ship the item back to the provided return address
Please do not send items back without prior authorization.
5. Refunds
- Refunds are issued to the original payment method
- Approved refunds are processed within 5–10 business days after the returned item is received and inspected
- Original shipping fees are non-refundable unless otherwise required by law
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
If you receive a faulty or incorrect item, please contact us immediately for assistance.
7. Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order separately.